Customer support
Two tiers, no dead ends: a staffed Service Desk during US business hours, and a duty engineer on call after hours for operational emergencies. Support is available in English and Spanish — para soporte en español, indíquelo en su ticket.
Service Desk
The front door for all product questions, issues, and change requests — LIMA, ATLAS, and CAST.
Open a ticket: support@g2klabs.com
Or call: +1 703-721-8484
During US business hours (Eastern Time).
After-hours duty engineer
For service-affecting emergencies outside business hours, a duty engineer is on call: phone +1 703-721-8484, or open a ticket marked urgent at support@g2klabs.com.
What to include
System and module, severity and operational impact, time of onset, and any recent changes. The more specific the first message, the faster the fix — tickets with logs attached resolve fastest of all.
Not yet a customer?
If you're evaluating LIMA, ATLAS, or CAST, start with a conversation instead of a ticket.